OpenHeal Privacy Policy

The types of information we collect depend on how you interact with us. Generally, we collect information in three main ways: A) when you provide it to us, B) automatically when you use the OpenHeal Services, and C) from service providers and third parties.

 

A. Information You Provide

You may provide us with different types of information depending on how you interact with the OpenHeal Services. Sometimes we ask you to provide specific information, such as when we need it to provide parts of the OpenHeal Services to you (for example, asking you to provide your date of birth or complete an online registration process). If we ask you to provide us with information in these cases and you choose not to do so, you may not be able to access the relevant OpenHeal Services and/or some features may not function as intended.

 

For example, to create an account with OpenHeal, you need to provide basic registration information such as your name, a public display name, password, country where you reside, and email address. If you wish to make a purchase, we may ask you to provide payment-related information (such as your credit card number and expiration date) to complete the transaction. Additionally, many of our services require your date of birth and health condition so that we can determine what features we can offer and what settings to apply to your account based on that information.

 

We also collect information you voluntarily provide to sign up for email alerts, use social features such as forums or chat, register for early access to our games, use our development tools (including creating and publishing games and other content), enable two-factor authentication, register for or participate in our events, respond to surveys, or contact us via player support or customer service requests. If you use our voice chat feature and voice recording is enabled in a voice channel, snippets of voice chat audio data will be stored on your device and on the devices of participants in the voice channel. If a violation of our Community Rules is reported, these snippets may be transmitted to OpenHeal to help us enforce these rules. If you enter a contest or competitive event, or participate in our Creator Support or Island Maker programs, we will collect your registration information and other information we may need to help confirm your eligibility and process payments. We collect any information you choose to provide in these or other similar cases.

 

If you are a professional using OpenHeal, we may request additional information, such as your professional registration, to verify your identity and credentials with the relevant board or regulatory body. Furthermore, we may collect information about your patients, always strictly respecting professional secrecy and applicable privacy standards. This information is essential to guarantee the integrity and security of the services offered by OpenHeal, as well as to provide an environment of trust and quality for all users.

 

If you represent an institution, such as a clinic, laboratory, research department or hospital, OpenHeal may request additional information about your organization. This information may include the institution's name, address, contact details, registration credentials and professional staff information. We can also collect data related to patients cared for by the institution, always in compliance with privacy and medical confidentiality standards. This information is essential to ensure that OpenHeal services are used appropriately and safely, providing high-quality and reliable support for institutions and their patients.

 

B. Information We Collect Automatically

 

We collect certain information automatically when you visit, access or use the OpenHeal Services. This includes information about your use of the games or applications, purchases, entitlements and other activities on the OpenHeal Services, typically associated with your account (if you are logged into your OpenHeal account or use a third-party account to access the OpenHeal Services) or with an identifier that we assign to your device or profile. While the specific types of information we automatically collect may vary, it generally includes:

 

- Usage information and statistics about how you interact with the OpenHeal Services, including what application you used or game you played, how long you used or played it and when, gameplay attempts, progression and results, saved preferences, performance reports crashes, the URLs of our websites that you visited, URLs of referring and exit pages, page views, time spent on a page, number of clicks and platform type;

- Technical information about your computer, device, hardware or software that you use to access our Services, such as IP address, device identifiers, your Internet service provider, plugins or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other specifications related to the device or system); It is

- The general location of your device, which we typically derive from your device's IP address.

 

The OpenHeal Services use technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files or logging tools that may be stored on your device. They help us, our service providers and third parties recognize your device and provide information about how you use and interact with the OpenHeal Services. For example, they support our ability to authenticate users, remember preferences, manage advertising, personalize experiences, and perform data analysis.

 

OpenHeal Services use video capture resources and accessibility records for pattern recognition, recordings and recording of events in interaction with the games and activities proposed by OpenHeal or by the professional during the therapeutic process. This includes video recordings of game sessions and app usage, as well as detailed records of how you interact with accessibility elements such as game buttons and controls. This data is crucial for understanding how users interact with our services and identifying areas for improvement.

 

We use this detailed information to train our machine learning models to recognize patterns and identify digital health biomarkers. The data captured helps create algorithms that can predict behaviors and health outcomes based on users' interactions with games and activities. This includes movement analysis, response time, usage patterns, and other performance metrics that are essential to the personalization and effectiveness of therapeutic interventions. This data is used for mathematical modeling of activities, allowing us to create accurate and effective models that support the development of new therapeutic methodologies.

 

Please note that if certain features on the OpenHeal Services are provided by third parties, those third parties may also use automated means of collecting data and record information about your use of the OpenHeal Services, its services or third party websites over time. For example, when you use OpenHeal Services that include third-party software, those third-party providers may collect information through their technology. These features are subject to the privacy notices and policies of those third parties.

 

C. Information We Collect from Other Sources

 

In some cases, we may also receive information about you from service providers and third parties in connection with your use of the OpenHeal Services or your interactions with us on other platforms.

 

For example, some other developers allow you to use your OpenHeal account to log into their services. And if you choose to link your OpenHeal account to your account on a third-party social network (such as Facebook), gaming platform (such as Steam) or other similar website or service, or if you interact with an advertisement for one of the OpenHeal Services on an external website or service, the company that operates that website or service may share certain information with OpenHeal in accordance with its own privacy practices. The privacy settings on the other company's website or service typically control the specific types of information they can share with OpenHeal, so please review and update them regularly. Common examples for linked accounts may include your third-party account display name and user ID, as well as information associated with your device, name, and email address. For participants in our Creator Support program, we may also collect the number of followers on your social media account for program eligibility purposes.

 

You may also purchase, download, or access certain OpenHeal Services on or through services operated by third parties (such as the Microsoft Store). If you do so, they may provide us with information to facilitate your access to and use of the OpenHeal Services. This typically includes information such as your display name, user ID, and device and region information.

 

D. Fraud Prevention and Anti-Cheating

Providing users with a fair, balanced and competitive experience on the OpenHeal Services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account theft, and any other unauthorized or fraudulent activity on the OpenHeal Services. We use a variety of fraud prevention and anti-cheat technologies to help us identify and prevent malicious activity. These services may collect and analyze data about your computer and the software on your computer to detect cheating.